Delivery process
Orders are queued after payment confirmation and basic link review. Most package pages show an estimated delivery window before checkout.
If the submitted link is private, broken, restricted or does not match the selected package, delivery may pause until the customer provides a usable public link.
Eligible refund cases
Refunds may be available when an order has not started, a service becomes unavailable, a duplicate payment is confirmed, or GetSocialMarket cannot reasonably fulfill the selected package.
If an order has partially delivered, support may offer a partial refund, store credit or another fair resolution depending on the case.
Cases that may not qualify
Refunds may be declined when a customer submits the wrong link, makes the target private after ordering, deletes the content, changes the username, violates platform rules, or requests cancellation after fulfillment has started.
Chargebacks, abuse, fraud attempts or repeated incorrect submissions may lead to order cancellation or account restrictions.
How to request help
Contact support@getsocialmarket.com with your order number, checkout email and a short explanation. The order number helps support review the correct order quickly.
For status checks, use the track order page first. It is visible before and after checkout.